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The Research Concierge

Welcome to The Research Concierge - The insights agency for associations.

Our mission is to empower community-centric organisations to leverage their ‘insights capital’. We exist to help trade bodies, membership associations, royal societies, chartered institutes, guilds and worshipful companies to unlock the power of their data to drive growth and make better decisions. We achieve this by offering ‘insights-as-a-service’ to increase membership value, develop thought leadership and deliver research training.

Our services include:

INTERNAL RESEARCH: Insight reviews, feedback loops, customer journey mapping, member personas, competitor benchmarking, new product and service development, strategy setting, community ethnography

EXTERNAL RESEARCH: State of the sector reports, thought leadership, annual reports, impact reports

SYNDICATED RESEARCH: Membership satisfaction survey, Diversity and inclusion survey, Skills gap assessment, Salary benchmarking


  • Audit concierge - data audits, social media audits, competitor and market positioning audits, strategy audits
  • Management concierge - timelines, budgets, project plans and deliverables
  • Fieldwork concierge - surveys, depth interviews, key stakeholder engagements, rapid fire sessions, open forums, discussion boards, fireside chats
  • Analysis concierge - key drivers, root cause, cluster, segmentation, price sensitivity, max diff, benchmarking
  • Report concierge - channel agnostic, interactive reports, presentations, summaries and literature reviews
  • Visualisation concierge - journey mapping, stakeholder grids, dashboarding, infographics

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