Hire Association Europe & Event Hire Association

Birmingham, West Midlands

Job Description: Operations Manager

Salary: Negotiable

Job purpose: To generate substantial additional revenue for the Association by planning, maintaining and implementing a Membership retention and growth strategy; and by maximising use and revenue from services available only to members.

We are looking for a highly commercially-focused Manager with a professional manner and attitude, who is adaptable and remains calm under pressure. The candidate must be able to multi-task and able to delegate where necessary.

Key performance indicators: 

·       oversee the growth of the Membership base year-on-year against agreed numerical and financial targets (which you will be involved in setting)

·       increase HAE EHA penetration into the hire community

·       maintain a high level of Member satisfaction with incoming and outgoing Member communications

·       help maintain relations with members, partners and other bodies

Duties and responsibilities will include:

·       evaluate and assess existing Member benefits and services ensuring they are well promoted, implemented and delivered in order to drive up engagement and revenues

·       answer queries related to equipment, safety, environment and other relevant areas

·       maintain accurate Membership records, ensuring processes are carried-out in an effective and timely manner

·       assist the Marketing Manager to create and update general Membership letters and collateral and assist with the implementation of the Association PR strategy

·       in partnership with the Management team organise and attend events and exhibitions to promote awareness of the Association and its services 

·       develop regular communications with outsourced partners and service providers to ensure high levels of support for HAE EHA operations

·       manage and support the Operations Team, setting targets for Member recruitment and retention by size, sector and value, and conduct annual staff appraisals for your team including setting targets

·       conduct surveys and analyse Membership data for trends and provide reports on activity to managers and HAE Committees

·       assist with HAE policies, procedures and quality standards

·       undertake other duties and tasks as required by the Executive Director

Other skills and experience should include:

·       at least three years’ sales experience, preferably within a Membership organisation or customer focused industry

·       staff and budgetary management

·       a business or sales and/or specialist qualification would be advantageous

·       knowledge of: marketing, management, administration, customer relationship management

·       good organisational skills and written and oral communication skills

·       can maintain effective working relationships with members and colleagues, showing high levels of initiative

·       ability to work independently as well as part of a team 

·       IT literate: standard business software, databases and some online applications

·       working knowledge of the equipment hire industry would be useful but not essential

·       a valid driving license and a vehicle with business insurance

If you think you have the skills and experience we are looking for please click the button to apply, alternatively email your CV and a covering letter to Rupert Douglas-Jones.

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