Job description

The BMF is the leading Industry Trade association that represents and protects the interests of Builders Merchants and Suppliers to the Merchanting industry. Membership has grown by over 116% over the last 7 years and we now represent over 700 Member companies who have sales approaching £31.7 billion per annum and employ 130,300 people in the Building Materials Industry.

Reporting to: Membership Services Director

Base: Coventry Office

Salary Circa: negotiable depending on experience

Hours: Monday to Friday, from 9.00am till 5.00pm (totalling 35 hours per week)

General Duties

• Manage and maintain CRM database which contains members.
• Proactively support campaigns with data segmentation, reporting and data insights, working with relevant colleagues across the organisation.
• Implement and manage projects to improve the use of the CRM database, data cleanliness, and import/export procedures.
• Take the lead in the development, maintenance and smooth running of the organisations databases and associated applications and systems.
• Plan and manage the financial budget for the organisation’s databases and related projects, under the supervision of the Membership Services Director.
• Process new member applications with accuracy and attention to detail.
• Manage processes to ensure the quality and currency of database records and provide training and support for the activity of database users across the organisation.
• Plan and implement systems and processes to ensure best practice and compliance in regard to data regulations, especially GDPR.
• Billing and renewal of memberships.
• Help and support the build of the BMF handbook.
• Compiling quarterly membership report and presenting at weekly team meeting.
• Undertake any other projects as requested by the Membership Services Director or CEO.
• Continuously improve IMIS.
• Updating and implementing edits on IMIS system to ensure Membership Administration processes are running smoothly.

The ideal candidate’s personality and qualifications:


• Proven experience in Data/Membership Manager’s role.
• Have excellent IT skills with a good working knowledge of Microsoft Excel.
• Have a good understanding and experience of using membership CRM system.
• An outstanding communicator and influencer, who can translate technical systems requirements into jargon-free, implementable solutions and user training that maximises CRM functionality.
• Proactive, resourceful and energetic.
• Flexible and collaborative in your approach while retaining a clear vision of what you want to achieve.
• You should be curious and up-to-date with global technological developments.
• Must be confident, and able to engage and build relationships with stakeholders and members.
• Must be commercially aware.
• Strong communication skills.
• Excellent organisation skills.
• Clear, concise and grammatically correct writing style with and attention to detail.
• Ability to prioritise and balance demands from multiple sources.
• Self-motivated, and calm under pressure.
• Ability to work as part of a team.
• Commitment to the aims and objectives of the organisation.


• Experience of operating on IMIS.
• Experience of working with or for a trade association or non-profit making organisation.
• Live within a 1-hour drive of Coventry HQ.

For further information or to apply, contact Richard Ellithorne, Membership Services Director and Company Secretary
on Tel: 02476 854984 or by e-mail.

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