Purpose of Job

To protect and enhance self-regulation in the UK by seeking to advance standards of best practice in issues of alcohol responsibility, particularly in respect of alcohol marketing, by encouraging engagement and support for the Portman Group and the operation of the Codes and responsibility initiatives by all those involved in the industry.

To provide support to the regulatory affairs team across a range of operational services including the Advisory Service and complaints process, including undertaking company secretarial services for the Independent Complaints Panel.

Reporting to
Director of Regulatory Affairs (DRA)

Main Duties and Responsibilities

Provide Secretariat support to the Independent Complaints Panel (Panel), by effectively and efficiently processing complaints to include:

  • Acknowledging and logging complaints in the share drive/CRM system;
  • Conducting due diligence and remit analysis on all complaints;
  • Producing and distributing correspondence to complaints parties within the timescales specified in the Codes;
  • Where appropriate, liaise with the Senior Regulatory Affairs Manager (SRAM) to resolve complaints via Informal Resolution;
  • Prepare Panel meeting minutes, agenda, papers and support materials as required.
  • Manage complaint statistics and report on these insights internally and externally.
  • Support the DRA and SRAM in producing an annual report of the organisation’s regulatory activity.
  • Support the DRA and SRAM in compliance initiatives, including monitoring compliance with Retailer Alert Bulletins.
  • Responsible for supporting the SRAM in responding accurately and promptly to written requests for advice on product marketing from producers and their agencies.
  • With the support of the SRAM, provide internal and external reporting analysis of advice requests on a monthly basis.
  • To raise standards of responsibility in the industry by undertaking proactive trademark searches of newly registered products and providing unsolicited advice where necessary.
  • Monitor product innovations via social media and press publications to identify emerging trends and provide unsolicited advice where necessary.
  • Support the SRAM in drafting blogs, newsletter and industry advice pieces.
  • Deliver training and briefing sessions on the Code(s) and on alcohol social responsibility more generally.
  • Support the SRAM in regulatory communications, including distribution of content.
  • To support the Regulatory Affairs team more widely by:
    • Assisting with the organisation and smooth running of events; o Assisting with the recruitment of new Code Signatories;
    • Providing project support as required.
    • To be flexibly deployed on any other work as required by the Director or Chief Executive, taking into account the needs of a small organisation.

Skills, knowledge and experience:

  • Experience under a regulatory code, ideally within a regulatory body or experience of regulation within an organisation that is regulated. This could include experience of reviewing marketing materials to ensure compliance with advertising rules;
  • Ability to make sound and consistent judgements;
  • Excellent written and oral communications skills to convey these judgements, with the ability to write clearly, accurately, concisely and appropriately to all correspondents;
  • A persuasive, authoritative manner with the ability to remain calm yet resolute in the face of pressure;
  • Excellent administrative skills and high standards of personal organisation;
  • Ability to deliver presentations to representatives of the industry at all levels;
  • Proven experience in successful planning and management of a heavy workload within a framework of timescales;
  • Ability to identify emerging marketing issues and challenges, and to propose appropriate actions to address these would be an advantage;
  • Competence in use of Microsoft Office and ideally a CRM system;
  • Knowledge of the drinks industry and of policies and practices concerned with the social aspects of alcohol would be an advantage;
  • Ability to work on own initiative and be self-motivated as well as enthusiasm for being a team player in a very small organisation with a big mission.

General information

  • Salary £32,000 – 35,000 depending on experience
  • Bonus scheme – potential to earn up to additional 8-10% of base salary depending on performance and length of service.
  • Optional contributory pension scheme (up to 5% of salary)
  • Full Time 37.5 hours per week
  • Flexible working with two days per week in Borough/London Bridge office and three days working from home
  • 28 days annual leave per annum plus Christmas office closure
  • Season ticket loan.

If you would like to apply, please submit a cover letter and CV to people@portmangroup.org.uk.

The closing date for applications is 5pm 25th November.

If we receive a high amount of applications, we may interview before the closing date.

To apply for this job email your details to people@portmangroup.org.uk.

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