Membership Officer (Fixed Term Contract 1 Year) - National Association of Jewellers - Birmingham

Membership Officer (Fixed Term Contract 1 year)

Job Title: Membership Officer 

Location: Birmingham Jewellery Quarter

Salary: £22,000 - £24,000PA 

The National Association of Jewellers is the trade body representing all sections of the UK jewellery industry. As part of our strategy for taking forward the Association, we are recruiting a Membership Officers to join our team. We are looking for someone with experience in a customer-facing B2B role that can spot opportunities, develop good working relationships with members, and recognise where the Association can add value.

We are a professional trade association with over 130 years of history and around 2,000 companies in membership. The main purpose of this post will be to grow NAJ’s subscription income streams, expanding existing streams by recruiting and retaining members, and developing a range of new opportunities and benefits linked to NAJ membership. In this role you will communicate with people at all levels and be a convincing advocate for the Association based on a genuine understanding of the needs of jewellery businesses. As a main point of contact for some of the best jewellery companies in the world, you will be responsible for ensuring their needs are met, and the Association’s offer remains relevant to a wide range of stakeholders.

We are looking for a self-starter that can work as part of a fun, busy and dynamic team taking our Association into an exciting new phase. If you’d like to know more, contact Head of Membership Scott Williams on 07833 211333 (no agencies please)

To apply send your CV and covering letter to Natalie at 

Closing Date: Noon on Wednesday 20 February

Initial telephone interviews will be held from 26 February, followed by face-to-face interviews in our Birmingham Office on Friday 8 March.


Job Description and Performance Criteria

Job Title:  Membership Officer (Fixed Term Contract 1 year)

Reporting to: Head of Membership

Location: Birmingham, with frequent UK travel

Salary: £22-£24k pa 

The NAJ exists to future-proof the UK jewellery industry. We nurture, support and enable the jewellery community by providing insight, education, advice and a voice to, and for, the sector. Thus, everyone can stay a step ahead of change and do better business.

Purpose of the Job:

To support the Head of Membership in the recruitment and retention of members, ensuring all administrative tasks are completed / systems and processes are maintained / achievement of the annual membership plan.

Key Responsibilities and Performance Criteria:

1. Service Administration

To ensure that the services remain relevant to the member’s needs and are easily accessible to the entire Industry.

Standard of Performance is achieved when:

a) Services are reviewed annually against agreed critieria for member relevance, value and take up, and recommendations for improvement submitted.

b) Detailed knowledge of the services is attained and used to sell to members.

c) Marketing is fully briefed to be able to communicate effectively and professionally with members, partners and the general public on all matters of Member services in an easy to understand and easy to access way.

d) All adminstration processes in delivering the services to the members are managed efficiently and effectively.

e) All membership records are kept updated eg names addresses preferred contact method etc

f) New member applications arer processed within agreed association time frames

g) A monthly performance report is submitted to the Head of Membership to ensure progress against the plan

2. Membership Administration

To ensure that the membership administration is processed effectively and efficiently, within the parameters set by the Head of Membership.

Standard of Performance is achieved when:

a) Systems are in place to manage the recruitment/onboarding process

b) Companies and individuals are able to join the Association within the agreed onboarding framework

c) Data is entered accurately, on time and to the agreed standard

d) Reports are produced to demonstrate compliance

e) Recommendations are made to the relevant committee(s) and staff team members on action as may be required in the event of non-compliance or breakdown in procedures, or to potentially improve the membership administration processes.

3. Flexibility

To recognise that the Association is a small national organisation, and that it is essential that all staff are willing to work flexibly and to undertake, from time to time, such other duties as may reasonably be requested, to provide a quality service to members, suppliers, consumers and colleagues.

Standard of Performance is achieved when:

a) You undertake tasks outside your normal area of responsibility with a positive and productive attitude eg support new starters, provide cover during staff holidays, answer ringing phones and assist with exhibitions and events.

b) You share your knowledge and skills with your colleagues to the benefit of the Association.

4.  Health, Safety and Security

To be responsible for always observing the Association’s guidelines on Health and Safety, and adherence to the Associations IT policies and procedures.

Standard of Performance is achieved when:

a) You take your Health and Safety and that of your colleagues seriously and follow the company guidelines at all times.

b) You adhere to the Association’s IT policies and procedures at all times.

c) You report safety and security concerns to your line manager or other appropriate person.

Person Specification


Minimum three years experience in a customer-facing B2B environment, winning new clients and building relationships from scratch

Performance focused. Strong work ethic with personal accountability as a major driver

‘A’ Level equivalent standard of education with excellent written and spoken English

Ability to create long-term sales relationships with a wide range of company sizes

Experience in using Microsoft Office products

Experience in using a Customer Relationship Management (CRM) System to manage service delivery and workload proactively, liaising with others

Experience of handling confidential information and an understanding of Data Protection regulations

Willingness to travel within the UK with occasional overnight stays /weekend working

Ability to analyse information, segment and deliver results, produce clear reports and recommendations

Well organised with project management skills


Experience in a similar role within a trade association, charity or professional institution

Commercially ‘savvy’ with a knowledge of sector/market/business trends and an understanding of organisational business drivers as well as the ability to recognise where the Association can add value

B2B sales development experience with a track record of success in selling intangible benefits to corporate customers

Experience of the jewellery industry

Willingness to travel overseas (Valid UK Passport)

Staff management experience