Membership Manager (sales) - FIS (Finishes and Interiors Sector)


Specific Duties:

New member acquisition:

• Source, identify and secure new members

• Manage and develop the target list of FIS prospect members on the CRM system

• Work with the marketing team to develop and manage the delivery of campaigns to recruit new members

• Manage all incoming membership enquiries


Other activities:

• Member retention

• Manage the onboarding of new members

• Manage the membership renewal process

• Continuously feedback the membership offer to ensure it is fit for purpose

• Work with the marketing team to develop member communications through all channels including ensuring the community area of the FIS website is effective

• Work with all colleagues to identify opportunities to recruit members and identify revenue opportunities

Person Specification




• Sales and marketing background

• An enthusiastic communicator who is able to think around a subject

• Outstanding communication, questioning, listening, writing and presentation skills

• Excellent organisational skills with the ability to prioritise work load and work under pressure

• Strong client service skills, working with a wide range of members and potential members

• Ability to deal with a range of external stakeholders

• High attention to detail, with excellent administration, co-ordination and planning skills

• Ability to be proactive in resolving difficult issues and problem solving

• Energetic and self-motivated with the ability to motivate and inspire others

• Ability to work on own initiative as well as being part of a team

• Computer and social media literate (Microsoft package, database management)

• Ability to evaluate information and communicate effectively




• An understanding of the unique identity of membership bodies and value of being a member

• Knowledge of the finishes and interiors sector, its contacts and issues affecting businesses.

• Customer service focused


Closing Date:   30/07/2018

Location:   Solihull - office based, with flexibility to travel to meet the requirements of the role

Salary:   Basic £30k (OTE £45k)

How to Apply


To apply, please email your CV and covering letter to