FIS Membership Manager

FIS Membership Manager

Salary – Basic £30k OTE £45K

Location - Office based, with flexibility to travel to meet the requirements of the role.

Title: Membership Manager

Line manager: Operations director

Main Purpose of Job:

To engage, retain and recruit members.

Specific Duties:

New member acquisition:

Source, identify and secure new members 

Manage and develop the target list of FIS prospect members on the CRM system

Work with the marketing team to develop and manage the delivery of campaigns to recruit new members

Manage all incoming membership enquiries

Member retention:

Manage the onboarding of new members

Manage the membership renewal process

Continuously feedback the membership offer to ensure it is fit for purpose

Work with the marketing team to develop member communications through all channels including ensuring the community area of the FIS website is effective 

Other activities:

Develop a membership customer journey, identifying key touch points and sales opportunities for training programmes, events etc that support membership income 

Work with all colleagues to identify opportunities to recruit members and identify revenue opportunities. 

Remain current with Association policies and procedures

Perform other related duties as required 

Person specification:


An enthusiastic communicator who is able to think around a subject. 

Sales and marketing background 

Outstanding communication, questioning, listening, writing and presentation skills

Excellent organisational skills with the ability to prioritise work load and work under pressure

Strong client service skills, working with a wide range of members and potential members

Ability to deal with a range of external stakeholders

High attention to detail, with excellent administration, co-ordination and planning skills

Ability to be proactive in resolving difficult issues and problem solving

Energetic and self-motivated with the ability to motivate and inspire others

Ability to work on own initiative as well as being part of a team

Computer and social media literate (Microsoft package, database management)

Ability to evaluate information and communicate effectively


An understanding of the unique identity of membership bodies and value of being a member

Knowledge of the finishes and interiors sector, its contacts and issues affecting businesses. 

Customer service focused